FAQs | Suprima Bakeries
Your Wholesale Dough & Bakery Partner
General Questions About Us
Who is Suprima Bakeries?
We’re Australian bakers, just like you. Our team of Australian bakers, food scientists and R&D specialists are passionate about making quality products that you and your team bake fresh.
Where is your dough made?
We make the dough right here in Australia, in our Western Sydney plant. We use the latest industrial technologies from Europe and Japan to create high quality bread dough at scale.
- Suprima Bakeries is capable of producing more than 40,000 dough pieces per hour.
- On-site cold-storage warehouse can store 8,000 pallets.
- We have the scale to meet your needs.
- Site tours available – get in touch today.
How do we make the dough?
We make our dough from scratch in the same way you would, just on a larger scale!
We add ingredients to the mixer, mix until the dough is developed and then process it into various products before snap freezing, packing and storing – ready for bakers to thaw, create, proof and bake fresh.
What certifications do you have?
Suprima is certified to SQF standards (SQF No: 61346), meeting GFSI benchmarks for food safety and quality. We also adhere to SMETA standards for social accountability, safety, and sustainability, ensuring customers receive safe, high-quality, and ethically produced products.
What businesses do we supply to?
We work with quick service restaurants, supermarkets, local bakeries, cafe owners and other food businesses across the country.
Product Related FAQs
What types of dough products do you offer?
At Suprima, we have created a range of fantastic frozen dough products that can be transformed into almost anything. You simply thaw the frozen dough, customise it to your size, shape, and flavour. Once the dough is ready, you simply proof and bake. It is that easy.
Our product range includes:
What is the difference between frozen dough and fully baked products?
The key difference is that frozen dough range requires thawing, proofing, and baking, allowing customisation and fresh-baking flexibility.
Our Fully baked products, on the other hand, are ready-made, requiring only thawing and display, ideal for quick and convenient service.
Ordering and Delivery
How do I place an order with Suprima?
Please call us on 02 8796 9300 or email orders@suprima.com.au.
Is there a minimum order quantity?
We have a number of distribution partners who can deliver small quantities to you.
Units per carton and cartons per pallet vary, depending on the product being ordered and shipped.
What areas do you deliver to?
We deliver to all capital cities and many regional locations.
How long does delivery take?
Delivery usually only a few days.
Do you offer discounts for bulk or repeat orders?
Yes, we provide competitive pricing for wholesale bread orders. Larger orders may be eligible for discounts.
Can I request product samples before purchasing?
Yes, we are happy to offer samples of our range to help you assess the quality and fit for your business.
Preparation and Usage
How do I prepare frozen dough for baking?
You prepare our frozen dough to bake in 4 simple steps
1) Thaw: You simply thaw the dough as you need it.
2) Create: Customise it to your size, shape, and flavour.
3) Proof: Allow the yeast to be activated and to produce unique flavour.
4) Bake: Bake fresh and it’s ready to serve.
Find out more about preparation and baking instructions on our ‘how to use’ page here.
What are the best storage practices for your products?
Always keep our products frozen at below -18°C. Remove them from the freezer as you need them.
Can I thaw and refreeze your dough?
No. Once the products thaw the yeast will start to activate.
Can you help with recipe ideas or product customisation?
Yes, Suprima offers a range of creative variation method sheets to help you customise products and explore new recipe ideas using our versatile dough bases. Our team is also available to provide expert guidance and inspiration.
For extra inspiration, take a look at our ‘Inspiration’ page here which showcases how to bake creative variations using Suprima dough products.
Do you provide method sheets or preparation instructions?
As a Suprima Bakeries customer, you’ll get access to our exclusive Suprima Bakeries method sheet library. Each product comes with its own method sheet which includes preparation instructions, baking instructions and finishing instructions for that product.
On top of that, you also get access to our extensive creative variation method sheet library, so you can bake creative variations using the same dough base.
Business Support
Do you offer support or training for new customers?
Absolutely we do. Our team of expert bakers and technicians can guide you through the preparation, display, and merchandising of the Fully Baked Range.
This will help you to maximise your profits while streamlining your processes.
What are the benefits of using Suprima’s products in my business?
Enhanced quality and variety
Bake fresh products with superior flavour, texture, and aroma, offering a wide range of breads, rolls, scrolls, and buns.
Creativity and customisation
Experiment with seasonal variations, customise ingredients, shapes, and toppings, and create unique offerings for your local market.
Efficiency and cost savings
Simplify the baking process, delegate tasks, save time and money, and reduce wastage by baking only what’s needed.
Business growth and R&D support
Speed up product launches, focus on hero items like German Rye or cinnamon scrolls, and innovate with ease.
Marketing and customer engagement
Craft visually appealing, Instagrammable products that customers love to share, boosting your brand’s visibility and appeal.
Can I visit your facility for a tour?
Yes, site visits can be arranged. Please contact our team today.
